REFUND Policy

If you're not satisfied with the design, size, or style of your jewelry after receiving it, you can request a full refund within 7 days of delivery. If the jewelry exhibits any of the following quality issues, you can request a full refund within 15 days of delivery (not subject to the 7-day time limit). Clear proof of the problem (photos/videos) is required. Order Cancellation Refunds: If your order hasn't shipped, you can cancel at any time and receive a refund within 1-3 business days. For items already shipped, we'll return them to our warehouse after they've been inspected and verified.

Submit a refund request through "My Orders" on our official website, or email customer service (service@verdurai.com) with your order number, reason for refund, and proof of the problem (such as photos of the jewelry defect or shipping number). Customer service will respond within 24 hours.

If you encounter any issues with your refund, please feel free to contact service@verdurai.com. The Verdurai team will ensure your rights are protected and provide peace of mind for your purchase.